Effective September 19, 2026
Information we collect
Account and profile information. When you create a Qavo account, we collect your email address, authentication records, display name, profile details, ratings, notification choices, and optional marketplace pickup city and state.
Address and fulfillment information. If you buy, travel, sell, ship, or receive an item, we may collect recipient and sender names, telephone numbers, postal addresses, delivery instructions, carrier information, labels, tracking events, and delivery confirmations.
Activity and communications. We process the requests, trips, offers, approvals, marketplace listings, orders, messages, support cases, reviews, refund proposals, and other records you create or receive through Qavo.
Photos and files you choose. With your permission, Qavo may access photos you select or images you take for item references, listings, receipts, shipment evidence, delivery evidence, or support. Qavo does not access your entire photo library.
Payments and payouts. We process transaction totals, payment status, refunds, fees, payout status, and connected-account status. Payment-card and bank-account details are handled by payment providers such as Stripe; Qavo does not store complete card or bank credentials.
Device and technical information. We may process device type, operating system, app version, IP address, timestamps, diagnostic events, push-notification tokens, security logs, and similar information needed to operate, protect, and improve the service. The waitlist uses a one-way request fingerprint to limit abusive submissions rather than to build a visitor profile.
Waitlist and support information. When you join the waitlist or contact us, we collect the details you submit, such as your email address, audience interest, destination interest, message, and support attachments.
How we use information
- To create and secure accounts and provide requested app features.
- To match destination requests with trips, support marketplace activity, and maintain the shared order record.
- To process approvals, payments, refunds, shipping, delivery, reviews, and payouts.
- To send transactional and optional push notifications about messages, requests, orders, trips, listings, and payouts.
- To operate the waitlist and send early-access, launch, and product communications you have agreed to receive.
- To respond to support requests, investigate problems, prevent abuse, and improve reliability.
- To comply with legal obligations and enforce our terms.
How we share information
We do not sell personal information. We share information only as needed to operate Qavo, complete a transaction you request, protect the service, or comply with law.
- Other Qavo members. Depending on your activity, other members may see your public display name, ratings, broad destination or pickup area, listings, requests, offers, messages, and the information needed to complete an approved transaction. A private postal address is shared only when necessary for an active fulfillment or shipment.
- Service providers. Providers may process data for hosting, authentication, database storage, payments and payouts, address verification, shipping labels and tracking, push notifications, diagnostics, and security. Current providers include Supabase, Stripe, EasyPost, Expo, Apple, and Google where applicable.
- Legal and safety purposes. We may disclose information when legally required or reasonably necessary to prevent fraud, protect people or property, enforce agreements, or respond to lawful requests.
- Business changes. Information may transfer as part of a financing, merger, acquisition, reorganization, or sale of assets, subject to applicable law.
Device permissions
Qavo asks for camera or photo access only when you choose a feature that needs an image. Push-notification permission is optional and can be changed in Qavo or your device settings. Qavo does not request microphone access or precise-location access in the current app.
Data retention
We keep information while your account is active and as needed to provide the service. Transaction, accounting, tax, fraud-prevention, dispute, shipping, and safety records may be retained after account deletion when legally permitted or required. When an account is deleted, Qavo removes the sign-in account and private profile data that is no longer required and anonymizes retained business records where appropriate.
Your choices and rights
You can change push-notification preferences in the app, unsubscribe from marketing messages using the link in an email, and update certain profile information in Qavo. You can request account deletion from Profile → Delete account or follow the instructions at qavoapp.com/account-deletion. Depending on where you live, you may also have rights to access, correct, delete, or receive a copy of personal information, or to object to or restrict certain processing. We may need to verify your identity before completing a request.
Security
We use administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Children’s privacy
Qavo is intended for adults and is not directed to anyone under 18. We do not knowingly collect personal information from children. If you believe a child has provided information, please contact us so we can investigate and remove it where appropriate.
Changes to this policy
We may update this policy as Qavo develops. We will post the updated version here and revise the effective date. If a change materially affects how we use information already collected, we will provide additional notice when appropriate.
Contact us
For privacy questions or requests, email privacy@qavoapp.com.